Lorraine L. Ukens

• 101 Ways to Improve Customer Service
• Energize your audience!
• What Smart Trainers Know
• 101 Ways to Improve Customer Service
• 101 ways to improve customer service
• Adventure in the Amazon (Pfeiffer)
• Adventure in the Amazon, Leader's Manual
• All Together Now!
• Arctic Expedition (Pfeiffer)
• Arctic Expedition, Leader's Guide (Pfeiffer)
• Getting Together
• Lost in the Cradle of Gold