John A. Woods

• Best practices in customer service
• The 2002 ASTD training and performance yearbook
• The Quotable Executive
• 2000 ASTD Training and Performance Yearbook
• ASTD Training and Performance Yearbook, 1997
• Best Practices for Customer Service
• Correspondence of Edmund Burke
• Do-it-yourself advertising, direct mail, and publicity
• Knowledge Management Yearbook
• Purchasing and Supply Yearbook
• Qualitrends
• Quality Yearbook, 1998