Joseph Michelli

• The Starbucks Experience
• The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
• When fish fly
• Airbnb Way
• Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Business Books)
• Leading the Starbucks Way
• Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
• Stronger Through Adversity
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Business Books)