William O. Umiker

• Coping with difficult people in the health care setting
• Coping with Difficult People in the Health Care Setting (The Practical Laboratory Management) (The Practical Laboratory Management)
• Interviewing skills for laboratory supervisors
• Management Skills for New Health Care Supervisor
• Management skills for the new health care supervisor
• Management skills for the new health care supervisor / William Umiker
• Performance standards for laboratory personnel
• The customer oriented laboratory
• The effective laboratory supervisor
• The empowered laboratory team