Craig Cochran

1964

• Customer Satisfaction
• Becoming a customer-focused organization
• ISO 9001:2015 in Plain English
• Problem solving in plain English
• The Continual Improvement Process
• Customer Satisfaction: Tools, Techniques and Formulas for Success
• Problem solving in plain English
• The Quotable 14: Danger (Volume 14)
• The seven lessons
• Understanding hyperparathyroidism