Yankee Group. Telecommunications Planning Service

• A CAP market update
• Business multimedia update
• Can the RBOCs compete?
• Computer-telephony integration
• From custom networks to outsourcing
• Moving the OSS base to TMN
• The Future of business multimedia applications on the desktop
• The Future of public switched services
• The Future of the PBX
• The Voice processing market outlook
• U.S. business long-distance review