10 Steps to Successful Customer Service

10 Steps to Successful Customer Service

by Maxine Kamin

192 pages· 2010· ISBN 9781562865900
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This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.

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