Client Relationship Management

Client Relationship Management

Using Relationship Management and Project Service Excellence to Create a Competitive Advantage

by David A. Po-Chedley

185 pages· 2001· ISBN 9780874256376
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This book reveals how to truly excel at meeting client needs--and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan.

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