360-degree Feedback

Traditional appraisal involves bosses assessing their staff. But they are often the ones who know the least about an employee's performance. You can hide things from your boss - it's harder to hide from your peers, subordinates, customers and suppliers. Peter Ward - who introduced the concept of 360-degree appraisal to Tesco in the mid-1980s - uses his experience to provide you with detailed practical guidance on implementing a 360 system in your workplace. He shows you: - where, why and how to adopt 360 - how to design, customise or purchase questionnaires - how to plan pilot and validate your new project - how to transform raw data into effective reports - how to present the results and facilitate change - how to deal with issues of confidentiality and linking to reward.