Healing the heart of conflict
by Marc Gopin
About
"The author's 8-step plan includes careful coaching in the art of listening, the art of observation, and the delicate process of addressing the deepest emotions of others under circumstances that could turn explosive at any moment. He applies these steps to practical examples from the workplace, in romantic, relationships, and in our communities, where a reasoned approach can have a positive ripple effect on our neighbors and freinds."--Jacket.
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