Perfect Empowerment

Empowerment is a business technique for improving customer and employee satisfaction. It involves responsibility and authority for decisions affecting the workplace, downwards through the organization, and its aim is that the people who are closest to the customer are enabled to deliver a higher level of customer satisfaction and enhance organizational performance. This book describes the technique, how to plan for it, leading the process, training and development, achieving empowerment through teamwork, and empowerment in action.