Defining Customer Requirements

Here is a chapter from The Six Sigma Way, which reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors—who have worked with some of the most visible Six Sigma companies including GE—provide step-by-step guidance and practical implementation guidelines.