COMMERCIAL OPERATIONS MANAGEMENT: Process and Technology to Support Commercial Activities

Not every organisation today has a functional department called 'operations' but they will all undertake operations activities because every organisation produces goods and/or delivers services. Commercial operations management has made a significant contribution to society by playing a role in areas such as increasing productivity, providing better quality goods and servces and improving working conditions. Productivity has been increased through such measures as the use of technology and new production methods. This book describes all these important aspects of commercial operations management.