Help-Desk e SAC com Qualidade
by JULIANO STATDLOBER
152 pages· ISBN 9788574522524
About
Este livro aborda de forma inédita no Brasil a questão do atendimento, tanto a usuários de informática pela área de TI como aos consumidores que acessam as centrais de atendimento de empresas. Buscam-se respostas a questões como - 'O que é atender bem?' e
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