Maximizing Your SAP CRM Interaction Center

Maximizing Your SAP CRM Interaction Center

by John Burton

463 pages· 2009· ISBN 9781592291977
Join Readfeed freeFind clubs reading this bookBrowse readable books
About
This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.

Discuss Maximizing Your SAP CRM Interaction Center with other readers

Join or start a book club for Maximizing Your SAP CRM Interaction Center on Readfeed. Live chat, shared reading progress, and AI discussion questions — free to get started.

Sign up freeBrowse book clubs

Frequently asked questions

How do I join a book club for Maximizing Your SAP CRM Interaction Center?

Sign up free on Readfeed, then browse public clubs or start your own club with Maximizing Your SAP CRM Interaction Center as the current read. Invite friends with a share link and discuss together with live chat and AI discussion questions.

Can I discuss Maximizing Your SAP CRM Interaction Center with other readers online?

Yes. Readfeed book clubs let you chat live, share progress, and join discussions about Maximizing Your SAP CRM Interaction Center with readers worldwide — whether your club is virtual, in-person, or hybrid.

Is Readfeed free?

Yes. Creating an account and joining book clubs is free. Sign up to find readers who love the same books and start discussing today.