Beyond Advertising

Beyond Advertising

Creating Value Through All Customer Touchpoints

by Yoram (Jerry) Wind, Catharine Findiesen Hays

288 pages· 2016· ISBN 9781119074090
About
The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change? Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world’s most forward-thinking executives, innovators, and academics all grappling with today’s unique challenges and opportunities. This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include: Holistically orchestrate and allocate resources across all touchpoints Redefine expectations of success to align for multi-win outcomes Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints

Discuss Beyond Advertising with other readers

Join or start a book club for Beyond Advertising on Readfeed. Live chat, shared reading progress, and AI discussion questions — free to get started.

Frequently asked questions

How do I join a book club for Beyond Advertising?

Sign up free on Readfeed, then browse public clubs or start your own club with Beyond Advertising as the current read. Invite friends with a share link and discuss together with live chat and AI discussion questions.

Can I discuss Beyond Advertising with other readers online?

Yes. Readfeed book clubs let you chat live, share progress, and join discussions about Beyond Advertising with readers worldwide — whether your club is virtual, in-person, or hybrid.

Is Readfeed free?

Yes. Creating an account and joining book clubs is free. Sign up to find readers who love the same books and start discussing today.