Working in Hotels and Catering

The hotel and catering industry is one of the largest employers in many countries. Drawing on a wide variety of empirical sources, Roy Wood provides a review and synthesis of research on hotel and catering employment. He provides rare insight into the realities of the hotel and restaurant industry. The book highlights many aspects which have been previously ignored, such as low wages, high labor turnover, lack of unionization, and heavy-handed management. Because of its depth and range,Working in Hotels and Cateringwill be of value to both students and professionals in hotel management and catering. Wood examines many aspects of employment in hotels and catering such as workplace and industrial conflict, discriminatory employment practices, the nature of hotel and catering labor markets, technology and the deskilling of employees, and the differential occupational experiences of employees from the hardest pressed operative worker to hotel managers.