Total Quality Management
Text with Cases
by John S. Oakland
483 pages· 2003· ISBN 9780750657402
About
As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business excellence. Seven of the cases are brand new. Through all this, the author demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.
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