Benchmarking
relatório do comitê temático
by FUNDAÇÃO PARA O PREMIO NACIONAL DE QUALIDADE
126 pages· 2005· ISBN 9788573035513
About
Apesar de não ser um tema novo, o benchmarking ainda apresenta muitas dúvidas e dificuldades de entendimento. Preocupado com isso, o Comitê Temático da FNPQ estudou com profundidade o assunto e apresenta, neste livro, conceitos e práticas de forma objetiva e simples. O livro mostra uma metodologia genérica, etapas e atividades que podem ser aplicadas a qualquer tipo de organização e negócio.
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