Key Performance Indicators

Every Key Performance Indicator (KPI) today's managers need--all brought together in one remarkably concise, practical, usable guide! * *Identifies and defines the 100+ most important financial and non-financial KPIs, and explains how and when to use them. *Shows how to capture the accurate data needed to reliably utilize each KPI. *Contains case studies, selection templates, and other tools that help decision-makers choose the right KPIs, and take full advantage of them. This concise executive's guide brings together practical, actionable information on over 100 of today's most important financial and non-financial Key Performance Indicators (KPIs). Drawing on decades of consulting experience, leading business performance expert Bernard Marr briefly explains each KPI, why it works, when and how to utilize it, and how to capture the accurate data needed to make it work. Organized and formatted for easy use, Key Performance Indicators is packed with case examples, selection templates, and Key Performance Questions designed to help readers quickly select the right KPIs for their business, and use them as effectively as possible. Whatever your performance management role, you'll rely on this book constantly--today, and for years to come.