The Examination of Factors that Affect the Relationship Between Employee-customer Satisfaction in Recreational Sport/fitness Clubs in Taiwan

The Examination of Factors that Affect the Relationship Between Employee-customer Satisfaction in Recreational Sport/fitness Clubs in Taiwan

141 pages· 2008· ISBN 9780549708957
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Finally, based on these conclusions, suggestions by which to enhance employee satisfaction and customer satisfaction to gain a competitive advantage were discussed. Future studies related to the role of "other" people in organizations inside the process, to environment factors and to employee's perceptions of customer satisfaction should also be considered and emphasized.

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