Beyond Airline Disruptions

Beyond Airline Disruptions challenges the traditional approach to disruption management where disruptions are treated mainly as an operational issue, thereby ignoring their multidimensional aspects. The book explains how to recognise system weaknesses, and how to minimise gaps between plans and reality, and strategy and operations. It also describes how to manage disruptions by focusing on things that really matter, revealing their dependences, and pointing out the importance of cross-functional communication.