Professional Front Office Management

Professional Front Office Management

Pearson New International Edition

by David K. Hayes, Robert Woods, Jack D. Ninemeier, Michele A. Austin

656 pages· 2013· ISBN 9781292026985
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About
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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