Quality on trial

"Has your company taken it for granted that quality initiatives will automatically improve your bottom line ... only to learn the hard way that they won't?" "Are you now thinking twice before committing resources to TQM programs when past experience shows that the added expenses will more than likely never be recouped?" "Do you sometimes wake up in the middle of the night asking yourself if your latest quality initiative is paying off ... and not liking the answer?" "If so, this thought-provoking, cutting-edge book is for you!" "Quality on Trial is for all executives, managers, and employees who have been exasperated and confused by their inability to link quality to bottom-line results. It is for all middle managers who have received memos from top management urging them to "do quality" while maintaining production, inventory, revenue, and cost objectives. In short, it is for everyone who has ever wondered, "Is all this quality stuff really worth it?" Drawing on the authors' extensive research and work with top international corporations, Quality on Trial exposes the root cause of failure in many quality initiatives. You'll learn why so many employees don't understand their customers' requirements ... why companies so often fail to make their mission clear ... and why so many initiatives that sound great in theory are virtually doomed from the start.". "But Quality on Trial does much more than pinpoint what's gone wrong with quality initiatives over the last few years. In addition to offering a refreshing, much-needed critique of existing practices, the book is a practical, detailed, hands-on guide for forward-looking managers who are committed to linking quality improvement to quantifiable bottom-line results. From its innovative advice on implementing the Quality Review process, which directly links customer information to financial and operational performance ... to its breakthrough new process, TALK2, which helps you tap the wisdom of your frontline employees, Quality on Trial ensures that the next time you ask yourself "Is my quality initiative paying off?" the answer will be a resounding "Yes!" Book jacket."--BOOK JACKET.