The Four Conversations: Daily Communication That Gets Results

The Four Conversations: Daily Communication That Gets Results

by Jeffrey Ford, Laurie Ford

200 pages· 2009· ISBN 9781576759202
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Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.

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